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Terms of Service

Last updated: September 15, 2026

These Terms of Service (“Terms”) are a binding legal agreement between you and Health Nexus, a dba of FollowThatPatient.com (“Health Nexus,” “we,” “us,” or “our”), governing your access to and use of health-nexus.com, our member portal, mobile experiences, laboratory testing, memberships, and any related content or services (collectively, the “Services”). By accessing or using the Services, creating an account, or purchasing a membership, you agree to these Terms. If you do not agree, do not use the Services.

1. Not medical advice; no physician-patient relationship

The Services provide wellness information, laboratory testing, data organization, and educational content. Except where you are expressly and separately engaged in a clinical encounter with a licensed clinician through the Services, no physician-patient relationship is created. Content on the Services is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions about a medical condition. Never disregard professional medical advice or delay seeking it because of something you read or receive through the Services.

If you think you may have a medical emergency, call 911 or your local emergency number immediately. The Services are not designed for emergencies and are not monitored in real time.

2. Eligibility

You must be at least 18 years old, legally able to form a binding contract, and located in a jurisdiction where the Services are offered. Certain laboratory tests are unavailable in some states or jurisdictions due to local law. You represent that all information you provide is accurate, current, and complete, and that you are registering for yourself and not on behalf of another person unless you have legal authority to do so.

3. Accounts and security

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity that occurs under your account.
  • You must notify us promptly at Support@health-nexus.com of any unauthorized use.
  • We may suspend or terminate accounts we reasonably believe are fraudulent, abusive, or in violation of these Terms.

4. Memberships, billing and automatic renewal

Memberships are sold on a recurring annual subscription basis at the price displayed at checkout. By purchasing, you authorize us and our payment processor (Stripe, Inc.) to charge your payment method the then-current membership fee plus applicable taxes.

  • Auto-renewal. Your membership renews automatically each year until cancelled. You will be charged on the renewal date using the payment method on file.
  • Cancellation. You may cancel at any time through your member portal or by emailing Support@health-nexus.com. Cancellation takes effect at the end of the current billing period; access continues until then.
  • Refunds. Fees are non-refundable except where required by law or where expressly stated. Once a lab kit has shipped or a draw has been completed, the corresponding fees are non-refundable.
  • Price changes. We may change pricing on renewal with at least 30 days’ notice to the email address on file.
  • Failed payments. We may suspend Services if a charge fails and is not cured.

HSA/FSA eligibility depends on your plan administrator; we make no guarantee that your purchase will be reimbursed.

5. Laboratory testing and specimens

Laboratory testing is performed by independent CLIA-certified laboratories and, where required, ordered through independent licensed physicians. Results depend on proper collection, handling, and shipment of specimens. You agree to follow all preparation and collection instructions. We are not responsible for inaccurate or unusable results arising from improper collection, delayed shipment, or carrier loss or damage. Results may be delayed, inconclusive, or require retesting.

6. Your content and health records

You may upload records, documents, images, and other materials (“Your Content”). You retain ownership of Your Content. You grant Health Nexus a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and analyze Your Content solely to provide, secure, support, and improve the Services and as permitted by our Privacy Policy and applicable law. You represent that you have all rights necessary to upload Your Content.

7. Artificial intelligence features

Certain features use automated and machine-learning systems to read documents, extract data, and generate summaries or models. Automated output may be incomplete or incorrect and is provided for informational purposes only. It is not a diagnosis and must not be relied on as the sole basis for any health decision. Always confirm significant findings with a qualified clinician.

8. Acceptable use

You agree not to:

  • Use the Services for any unlawful, fraudulent, or harmful purpose;
  • Upload another person’s health information without lawful authority;
  • Reverse engineer, scrape, data-mine, or attempt to derive source code from the Services;
  • Interfere with, overload, or circumvent security or rate limits;
  • Resell, sublicense, or commercially exploit the Services without our written consent;
  • Misrepresent your identity or your authority to act for another person.

9. Intellectual property

The Services, including all software, text, design, graphics, protocols, and trademarks, are owned by Health Nexus or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for your personal, non-commercial use. All rights not expressly granted are reserved.

10. Third-party services

The Services integrate third parties, including payment processing, laboratories, shipping carriers, identity providers, and hosting and analytics vendors. Your use of a third-party service may be governed by that party’s own terms and privacy policy. We are not responsible for third-party acts or omissions.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY RESULT, RECOMMENDATION, OR PROTOCOL WILL ACHIEVE ANY PARTICULAR HEALTH OUTCOME.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEALTH NEXUS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless Health Nexus and its affiliates from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Services, Your Content, your violation of these Terms, or your violation of any law or third-party right.

14. Binding arbitration and class action waiver

Please read this section carefully — it affects your legal rights. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in Delaware or by videoconference, and judgment on the award may be entered in any court of competent jurisdiction.

  • Class action waiver. You and Health Nexus agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.
  • Small claims. Either party may bring an individual claim in small claims court if it qualifies.
  • Opt-out. You may opt out of arbitration by emailing Support@health-nexus.com within 30 days of first accepting these Terms, stating your name and intent to opt out.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Subject to Section 14, the state and federal courts located in Delaware have exclusive jurisdiction over any dispute not subject to arbitration.

16. Changes to the Services or Terms

We may modify the Services or these Terms at any time. Material changes will be posted here with an updated “Last updated” date and, where required, notified by email. Continued use after changes take effect constitutes acceptance.

17. Termination

You may stop using the Services at any time. We may suspend or terminate your access for any violation of these Terms or where required by law. Sections that by their nature should survive termination — including Sections 6, 9, and 11 through 15 — survive.

18. Miscellaneous

These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and Health Nexus. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact

Health Nexus, a dba of FollowThatPatient.com
P.O. Box 4199, Malibu, CA 90264
Support@health-nexus.com